Returns and Exchanges.
Our returns and exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot extend the same to you.
To be eligible for a return, your item must not be worn or used and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require proof of purchase i.e. the Mpesa Message or Order number for online purchases.
We cannot offer you an exchange when;
– The item is not in its original condition. An item that is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery or Purchase.
Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.
If you are approved, then your exchange will be processed immediately, and the product dispatched to you within 24hours for orders emanating outside of Nairobi
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
We exchange items if they are defective or damaged. We also extend an exchange policy for Surprise rings, and you did not know the correct size.
If you need to exchange it for the same item, please call/SMS or WhatsApp us on 0704878717. Alternatively, you can send us an email at email@example.com and send your item to: The Little Jewellers, Kimathi Street, Nanak House, 3rd Floor, suite 310, Nairobi.
To return your product, you should send your product to: Little Jewellers, Kimathi Street, Nanak House, 3rd Floor, suite 310, Nairobi 0704878717
You will be responsible for paying for your own delivery costs for returning your item.
If you are sending an item you to us, you should consider using a trusted and reputable courier service.
We are not liable if we do not receive your sent item.